This policy (together with our terms of use www.globehunters.us/terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy is applicable to our websites, emails, voice calls, text messages, and social media accounts.
We have designated a Data Protection Officer responsible for addressing your queries related to this privacy policy. Please reach out to the Data Protection Officer at data.protection@globehunters.info or by sending us a communication at A1 Travel Deals LLC, 6314 Trail Blvd, Naples, Florida 34108, USA.
Information We May Collect from You
We may collect and process the following data about you:
Details of your name, email address, telephone number, passport details, meal preferences, date of birth, address, nationality, booking reference number, destination address where required (i.e. the US) and other travel related documents, when you contact us on phone or our site.
We need to use your personal information for our legitimate interest as an organisation. For example, we may record calls to our customer service centre so that we can review how we handle calls and make any necessary improvements.
Payment information (credit/debit card details, including card type, card number, security number, expiry date and billing address).
Details of transactions you carry out through our site and of the fulfilment of your orders.
If you contact us, we may keep a record of that correspondence.
Globehunters may also ask you for information when you enter a competition, promotion or survey that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site, such as, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access. In all such cases, we will look after your information at all times in a way that is proportionate, that respects your privacy rights and is in accordance with our Privacy Notice.
Information about your passport details, loyalty program/frequent flyer number, dietary requirements and health issues (if any); and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation or tour providers).
To confirm some payments we may require a photographic id with signature and other documents to verify the authenticity of the card holder or traveller. This may be required when booking using your card on behalf of your family, friends or colleagues even though you are not in the travelling party or using non US cards or for bookings made outside of the US, as well as any potential fraud or security risk as highlighted via the Globehunters banking system which have a high risk ECI (Electronic Commerce Indicator) code associated. These measures are purely to prevent fraudulent behaviour and act as a verification process only.
Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for Globehunters to collect, use and disclose the other person's personal information in accordance with this Notice and that you have otherwise made the other person aware of this Notice.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Collecting Your Personal Information
We directly amass your personal information from you (through live chat, social media, online forms, or via voice call/messenger). Any contact particulars (such as emails, phone numbers, etc.) provided by you during any form of interaction will be regarded as your personal information and will be stored in your systems for subsequent communications, unless expressly instructed not to retain them (limited to one-time communication). For instance, this occurs when you furnish us with your personal information while soliciting a quote, enrolling, or making travel reservations, or reaching out to our customer support. This includes personal Information you provide when you:
Submit applications for our products or services;
Opt for subscriptions to our services or newsletters;
Marketing materials to be forwarded to you;
Get in touch with us.
While engaging in chats with you (for instance, on platforms like WhatsApp, Facebook, regular SMS, website chat, etc.), there's a possibility that the chat could accidentally close or be removed due to interruptions, slow internet connections, and other factors. To reinstate our on-going communication initiated through the chat, we might subsequently reach out to you via automated phone calls, text messages, or email (if available). This is a means to re-establish contact, and no purchase is required for this. Should you wish to discontinue such communication, you can simply reply to the SMS or email, or inform us during the phone call.
One of our primary methods of interaction involves Phone Calls. Voice calls present a distinct opportunity to offer immediate customer support and divulge additional product features that you might not have come across on our website. Typically, we initiate call-backs upon your request. Occasionally, certain conversations concerning ongoing flights might remain unresolved (due to misunderstandings in live chat, email system errors, poor internet connectivity, etc.), necessitating prompt responses. Rest assured, we do not engage in unwelcome telemarketing robocalls or intrusive advertising campaigns. If you wish, you can opt out of this communication at any time by getting in touch with us via phone or email.
Message Frequency
Message frequency may vary depending on user interactions and preferences. Generally, you can expect to receive up to 4 SMS/Chat per month and up to 30 emails per month. Rates & Charges: Please note, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the USA. It may also be processed by staff operating outside the USA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Globehunters will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We do not store any information relating to your credit or debit cards. We do however use risk management agencies and refer the details of the card user to them for address verification and fraud checks and controls.
Minors
Globehunters is not intentionally gathering Personal Information from individuals under the legal age, unless said minor is one of the travellers. If you are a parent or legal guardian of a minor who has furnished us with personal data, we encourage you to reach out to us for the purpose of its deletion.
Failure to provide personal information
In instances where we gather legally mandated or contractually stipulated personal information , and you do not supply this information upon request, it might impede our ability to fulfil the contract currently in place or under negotiation with you (such as delivering goods or services). In such a scenario, we may be compelled to void a product or service associated with your account. However, if this situation arises, we will apprise you of it promptly.
Uses Made of the Information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To send you our newsletter if you have selected that you wish to receive it. If you wish to remove yourself from the mailing list please email us on customerservices@globehunters.com including “Unsubscribe from Globehunters Newsletter” in the subject line of the email.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We leverage your information for marketing endeavors. These activities encompass (but are not confined to) forwarding marketing emails and/or text messages from Globeehunters about our services, provided you've opted to receive such communications or have previously engaged with us, and as sanctioned by applicable law. You can effortlessly unsubscribe from these marketing communications at any moment by selecting the "Unsubscribe" link in the newsletter or texting STOP via SMS/email. To exhibit more pertinent advertising and recommendations, or curtail advertising and content that might seem irrelevant. This advertising could appear on our Platforms and third-party platforms (including Google and social media sites like Facebook), offering information or offers that we, along with our business partners, believe you'll find intriguing. Personalized advertising could be fashioned using data gathered from cookies or other tracking technologies. You have the option to opt out of Google ad personalization and Facebook ad personalization whenever you prefer.
If you opt to partake in promotional undertakings, pertinent information may be employed to manage these promotions.
Per our policy, we might reach out to you as a Regular Customer through email/phone details stored from prior requests and transactions. This could occur if, for instance, you inadvertently provided an incorrect email/phone or if communication is impossible through the email/phone provided in your most recent request/purchase. If you wish to opt out, kindly get in touch with us.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
We only retail your credit or debit card or billing account details to process the specific payment transaction for which you supplied them, unless you ask us to keep these details for future purchases you may make through us.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may use your personal information to contact you (including by telephone, fax, email and SMS) about new features, services, products and special offers which we or our suppliers may offer. If you do not wish to receive this information you may choose not to do so by clicking where indicated on the page on our website or by telephoning our us or by sending an email to enquiries@globehunters.com and advising us of this. Each communication made to you will advise you of your right to opt out of future communications of this type.
In specific instances, there might arise a necessity to utilize your information to manage and resolve legal disputes, fulfill regulatory inquiries and compliance, or enforce the terms of service usage.
Disclosure of Your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Globehunters or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of booking and other agreements; or to protect the rights, property, or safety of Globehunters, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Duration of Data Retention
We will maintain your personal information solely for a reasonable duration required to fulfil the objectives for which it was gathered. This encompasses fulfilling legal, regulatory, tax, accounting, or reporting obligations. In scenarios involving complaints or if we reasonably anticipate the likelihood of legal proceedings related to our association with you, we might extend the retention period. To determine the suitable duration for retaining personal information we consider various factors. These include the quantity, character, and sensitivity of the personal information, the potential risks associated with unauthorized use or disclosure, the purposes driving the processing of your personal information, the feasibility of achieving those purposes through alternative methods, and the relevant legal, regulatory, tax, accounting, or other mandates.
Other Websites
If you navigate to external websites or other platforms, Globehunters privacy policy does not extend to those destinations.
Requests and Complaints
Under circumstances stipulated by applicable law, you retain the entitlement to:
Initiate a request for access to your personal information, commonly referred to as a "data subject access request." This enables you to receive a copy of the personal information we possess about you, allowing you to verify its accuracy and integrity. The disclosure might be confined to the 12-month period preceding the receipt of a verifiable request. You may also request to be provided with: the categories of sources from which personal information is obtained; the business or commercial objectives behind the collection of personal information.
Submit a request for rectification of the personal information we hold about you. This empowers you to seek correction of any incomplete or erroneous personal information; however, we might need to authenticate the accuracy of the new personal information you provide.
Submit a request for deletion. You have the ability to present a verifiable request to have your personal information deleted. Please be aware that there might be situations where we could reject your request.
We pledge not to discriminate against you (e.g., deny services, charge varying prices, provide differing quality levels) as a result of your exercise of any rights established herein. However, this right may be subject to limitations if the pricing or quality disparities are reasonably linked to the value your personal information offers. We might seek your opt-in consent and provide you with financial incentives that involve agreeing to share additional personal information or refraining from requesting the deletion of your personal information.
You will not be charged a fee to access your personal information (or to exercise any other rights). Nevertheless, we reserve the right to impose a reasonable fee if your request is evidently unfounded, repetitive (more than twice in a 12-month period), or excessive. Alternatively, we may decline to honor your request under these conditions. There's also the possibility of refusal if we're unable to identify and verify you or if the stipulated fee remains unpaid. To confirm your identity and ensure your right to access your personal information (or exercise any other rights), we might need to solicit specific information from you. This security measure prevents unauthorized disclosure of personal information. Additionally, we may contact you (via email, phone, or messenger) to solicit further information to expedite our response.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@globehunters.com.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our Privacy Policy
We consistently review and update our privacy policy, ensuring that it is revised at least once every 12 months. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@globehunters.com